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EDUCATION and/or EXPERIENCE REQUIREMENTS:

Bachelor's Degree required, Master's Degree preferred.

Minimum of three years of related work experience, preferably in higher education, sales management or some other high regulated industry.

College admissions experience preferred.

The Director or Associate Director of Admissions will:

Participate in the development of admissions department strategy and planning and translate strategy into tactical execution and operational implementation.

Generate, analyze and evaluate all necessary reports and enrollment data to ensure team goals and objectives are achieved. Based upon analysis, make appropriate recommendations when necessary.

Lead the training, development and coordination of ADOA/Advisor/Enrollment Coordinator and all admissions department activities to ensure team has the skills and ability to perform their jobs effectively.

Manage team performance, which includes delivering consistent quality feedback, providing reinforcement and recognition when appropriate, taking corrective action when necessary.

Demonstrate proficiency and ensure proper use of all systems, tools and resources by admissions team.

Manage admissions office to appropriate staffing levels. Ensure quality hires and manage compensation of team within established levels. Ensure all new hires receive appropriate training.

Resolve complex enrollment questions and problems and train ADOAs and Enrollment Coordinators to do the same.

Ensure students are provided excellent customer service and are prepared to begin school.

Maintain awareness of industry trends and competitive offerings, costs and benefits and make appropriate recommendations.

Follow all local, state, federal and Herzing guidelines as they apply to student admissions.

Complete leadership stretch assignments, training courses and development activities to improve leadership skills.